Privacy Policy

Introduction

thetavexis AS ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our restaurant digital sales analytics platform and related services.

We are the data controller for the personal information we process, and we are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Company and restaurant details
• Account credentials and profile information
• Communication preferences
• Support requests and correspondence

Information Collected Automatically

• Website usage data and analytics
• Device information and browser details
• IP addresses and location data
• Session information and user interactions
• Performance metrics and system logs

Business Data

• Restaurant sales and transaction data
• Customer ordering patterns and preferences
• Platform integration data
• Performance analytics and reports

How We Use Your Information

We use the information we collect for various purposes, including how we use your data to provide our services and improve your experience:

• Providing and maintaining our analytics platform services
• Processing your requests and managing your account
• Generating analytics reports and insights
• Improving our platform functionality and user experience
• Providing customer support and technical assistance
• Communicating about service updates and new features
• Ensuring platform security and preventing fraud
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide our services as agreed
• Legitimate interests: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• With service providers who assist in delivering our services
• With restaurant platform partners for integration purposes
• When required by law or to protect our legal rights
• In connection with a business transaction or merger
• With your explicit consent for specific purposes

All third parties we work with are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Our data retention periods are based on:

• Account data: Retained while your account is active and for up to 7 years after closure for legal and business purposes
• Analytics data: Retained for up to 3 years to provide historical reporting and insights
• Communication records: Retained for up to 5 years for customer service and legal purposes
• Website usage data: Retained for up to 26 months in accordance with analytics platform policies

We regularly review our retention periods and securely delete data that is no longer required.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request information about how we process your data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests or for marketing
• Right to withdraw consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for multinational organisations
• Certification schemes and codes of conduct

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or our data protection practices, or if you wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws.